I am an Assistant Professor of Technology and Operations at the University of Michigan Stephen M. Ross School of Business. I study front-line service workers and technology, predominantly in the public and nonprofit sectors.
I received my PhD in Industrial Engineering and Management Sciences from Northwestern University's McCormick School of Engineering. Before graduate school, I was a high school math teacher with Teach For America in the Bronx, NY.
I received my PhD in Industrial Engineering and Management Sciences from Northwestern University's McCormick School of Engineering. Before graduate school, I was a high school math teacher with Teach For America in the Bronx, NY.
